Our in-house pharmacy stocks a wide variety of drugs and medications, including over the counter flea and tick treatments, heartworm medication, shampoos, vitamins and supplements. It is a vital and integral part of our practice, providing our clients and their pets with not only convenient options but also the right medications — all at a competitive price.
Keeping you Informed – Scoop on Pet Internet Pharmacies
The Internet is rapidly changing the way we live, work and shop. Many of our clients have asked about purchasing medications online. The information below was developed to answer some of the most frequently asked questions and address concerns to inform you regarding what the law requires and to provide you with more information about our in-house pharmaceutical services.
While many online pharmacies are trustworthy, others have questionable ethics and dubious business practices. Some have little to no quality control while others use outdated or substandard products.
The following U.S. Food and Drug Administration (FDA) video shares consumer safety tips on purchasing prescription medications for your pets online.
The FDA also published a Consumer Safety Guide (PDF) that can be viewed by
Why our Hospital Pharmacy is the Best Choice
√ PRICE: Internet pharmacies are not always cheaper. Based on surveys of the most popular online pet pharmacies, our prices are typically less expensive, especially when you add in the shipping and handling fees.
√ REBATES: We pass on manufacturer’s promotions and rebates, which are not usually available from online stores.
√ CONVENIENCE: Using an internet pharmacy means a delay in getting your medication. It takes 1-2 days for them to contact us and process the prescription, and then there’s 2-5 days shipping time.
√ SAFETY: All medications purchased from our hospital are inspected and approved by the FDA, and manufactured and packaged according to U.S. Government regulations. Those purchased online are not held to this same standard and may have been purchased from another country, where restrictions are different and the medications may be of questionable quality, or short-dated. Check the label, if the product has been approved by the FDA, it will say “Caution: Federal law restricts this drug to be used by or on the order of a licensed veterinarian.” Only buy from U.S.-based sites and make sure the expiration date is current.
√ INSURANCE: Pet Insurance companies require that all prescriptions be FDA-approved in order to be covered. Those purchased online may not be reimbursable.
√ GUARANTEE: Pharmaceutical manufacturers will only honor product guarantees when the medications are prescribed by and purchased from the pet’s veterinarian. Internet and mail order catalogs do not qualify for these guarantees.
√ EDUCATION: Every week we are visited by representatives from pharmaceutical companies like Bayer, Pfizer, Novartis, Merial, and others. They have access to the latest research and are a valuable source of information. Our first source of information about products and treatment protocols are the pharmaceutical representatives. Because we offer a full-service dispensing pharmacy on site, they make a point of visiting our hospital frequently.
√ COMMUNITY SUPPORT: Our pharmacy is a vital and integral part of our practice. It provides our clients and their pets with the latest technology, convenience, and the right medications—all at a competitive price. Revenue from our pharmacy allows us to purchase the latest medical equipment and pay for our caring, dedicated staff of professionals. When you buy from us, you invest in the best possible future care for your animals.
Purchasing from an Outside Pharmacy
If you decide to have a prescription filled through a reputable online pharmacy, we will need a direct request from you with the name of the Internet Pharmacy and what prescription your pet needs. Note that in order to process a prescription the law requires that one of our veterinarians must have seen your pet within the past year. In addition, some medications require blood tests to be run once to twice a year. Depending on the patient’s medical condition and medication prescribed, this time frame may be shorter.
If the internet pharmacy is a safe and ethical provider of pharmaceutical drugs, we will ask you to give them our contact information. They will fax the request to us for approval and then the order can be filled and shipped to you.
In the event that you find a price online from a reputable source that is less expensive than ours, bring in a copy of the web page showing the type of medication, size, dosage and price. We may be able to match it!
We ask for 24 hour notice on all prescription refills. This decreases your waiting time and ensures that we have sufficient time to process your prescription accurately. For your convenience, use the button below for recurring prescriptions as well as food and over-the-counter products. We will send you an email when your medication is ready for pickup or when it has been shipped to you.